Warranty
All designs are guaranteed for workmanship with a lifetime guarantee. Should your piece need restringing, contact us and we will gladly restring free of charge. (A small shipping charge will apply). We hope you'll never need a repair. However, in the unlikely event you do, we are happy to repair/replace stones, etc free of charge for up to 90 days after purchase.
Please note, as our merchandise changes often, some gemstones may not be available for repair/replacement, in which case we will make every attempt to find something similar. We will notify you if this is the case!
Should your stones need replacement after 90 days, contact us for availabilty and pricing.
Return Policy
Original items may be returned withing 7 days of receipt in the original, unused condition. Please contact us to arrange for a return authorization number. Please include a copy of your invoice or packing slip with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase.
Sorry, shipping fees are not refundable. In addition, no refunds or exchanges are provided for special or custom orders on items not sold on our shop.
Exchange Policy
Exchanges are handled just like returns. Please notify us within 14 days of receipt that you would like to exchange your item. We'll issue you an authorization number as well as place an order for the new item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are not refundable on exchange items.
Please be sure to send your jewelry in a BOX for safe keeping during transit. Please also INSURE your package, as we cannot accept responsibility until your items are returned to our studio.
❤❤
Please note, as our merchandise changes often, some gemstones may not be available for repair/replacement, in which case we will make every attempt to find something similar. We will notify you if this is the case!
Should your stones need replacement after 90 days, contact us for availabilty and pricing.
Return Policy
Original items may be returned withing 7 days of receipt in the original, unused condition. Please contact us to arrange for a return authorization number. Please include a copy of your invoice or packing slip with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase.
Sorry, shipping fees are not refundable. In addition, no refunds or exchanges are provided for special or custom orders on items not sold on our shop.
Exchange Policy
Exchanges are handled just like returns. Please notify us within 14 days of receipt that you would like to exchange your item. We'll issue you an authorization number as well as place an order for the new item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are not refundable on exchange items.
Please be sure to send your jewelry in a BOX for safe keeping during transit. Please also INSURE your package, as we cannot accept responsibility until your items are returned to our studio.
❤❤